Returns

We want you to shop with confidence at CASEORA.

Items purchased on our website (www.CASEORA.net) may be returned within 21 days of delivery, provided that:

• The item is in original condition

• All original parts, packaging, and appearance are intact and undamaged

To initiate a return, a Return Authorization (RA) is required.

Please contact us at info@CASEORA.net within 21 days of receiving your order and provide:

• Order number

• Item name / size

• Reason for return

We typically respond within 1–2 business days.

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Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to:

• A damaged item

• A defective item

• An incorrect item sent by us

In these cases, CASEORA will cover the return shipping cost.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

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Refunds

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method

• Refunds are typically processed within 5–10 business days after we receive the returned item

• Original shipping fees (if any) are non-refundable, except in cases of damage, defect, or incorrect shipment

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Exchanges

If you would like to exchange an item, we recommend:

1. Requesting a return authorization for the original item

2. Placing a new order for the replacement item

Once your return is approved, we will provide a free shipping code for your replacement order.

The shipping code is valid for 21 days from the date it is issued.

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Promotional & Final Sale Items

Items marked as Final Sale or purchased during specific promotional periods may not be eligible for return unless:

• The item arrives damaged

• The item is defective

• The incorrect item was received

In these situations, please contact us within 7 days of delivery, and we will resolve the issue promptly.

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Non-Returnable Items

The following items are not eligible for return or exchange, except in cases of damage or defect:

• Custom-made or made-to-order items

• Items that have been used, installed, or altered

• Items returned without an approved Return Authorization

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Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us at info@CASEORA.net within 7 days of delivery, including photos of the issue.

We will arrange a replacement or refund at no additional cost.

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Contact Us

If you have any questions about our Refund & Return Policy, please contact:

📧 info@CASEORA.net