CASEORA Return and Refund Policy
We want you to shop with confidence at CASEORA. This policy applies to eligible purchases made on caseora.net.
Return window
Items may be returned within 21 days after delivery if they are unused, in original condition, and include the original packaging and accessories.
How to start a return
Email info@caseora.net within 21 days of delivery with your order number, item name, reason for return, and photos if the item is defective, damaged, or incorrect. We will reply within 1-2 business days with return authorization and return instructions.
Please do not ship items back without return authorization. The return address and instructions will be provided by email after your return request is approved.
Return shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Shipping fees are not refundable unless required by law or approved by CASEORA.
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, contact us at info@caseora.net as soon as possible with your order number and photos. We will review the issue and help with a replacement, exchange, or refund when eligible.
Refunds
After we receive and inspect the returned item, we will notify you by email. Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund.
Non-returnable items
Used, damaged, altered, final sale, gift card, and personalized items are not eligible for return unless defective or incorrect.
Exchanges
For model issues or product exchanges, contact info@caseora.net before returning the item.